Terms of Service

These terms govern the use of MiAgentIA services: AI voice and WhatsApp agents, omnichannel communication dashboards, and related services. By purchasing or using the service you accept these terms.

1. The service

MiAgentIA designs, configures, and operates AI agents that handle conversations and calls from your business's end customers, plus dashboards where your team manages those conversations, contacts, posts, and statistics. The specific scope (channels, volumes, integrations) is the one agreed in your proposal or purchased plan. At this time, the service is available to businesses in El Salvador and Guatemala.

2. Accounts and authorized access

• You own your accounts and assets (Facebook pages, Instagram accounts, WhatsApp numbers, phone lines). MiAgentIA never claims ownership over them.
• You grant us access through each platform’s official mechanisms (for example, Meta OAuth) solely to provide the service.
• You can revoke that access at any time from your account settings; features that depend on it will stop working.
• You are responsible for keeping credentials secure, enabling two-factor authentication via an authenticator app on the dashboard, and ensuring your team uses it according to these terms.

3. Nature of the service and responsibility for its use

MiAgentIA is a technology infrastructure provider built on artificial intelligence: we are not a telecommunications operator, a collections agency, or legal, medical, or financial advisors, and we are not a party to the commercial relationship between your business and your own end customers. You define the agent's scripts, limits, and contact policies, and you are solely responsible for: complying with the regulations applicable to your own industry (consumer protection, debt collection, telemarketing, contact hours, and the like); the content and consequences of the conversations the agent holds following your instructions; and having the legal basis to contact your end customers, including honoring their requests not to be contacted. We do not monitor, filter, or analyze the content of your conversations beyond what is strictly necessary to operate and support the service.

4. Acceptable use

• No spam, harassment, fraud, or illegal or misleading content.
• Comply with the policies of connected platforms (Meta, WhatsApp Business), including messaging rules such as the 24-hour window and approved templates.
• Have the legal basis required to contact your end customers and process their data.
• Do not attempt to breach the security of the service or use it to build a competing product.

We may suspend the service if its use puts third parties, the connected platforms, or MiAgentIA at risk, notifying you and explaining the reason.

5. Artificial intelligence and supervision

AI agents generate automatic replies that may contain errors. The service is configured with rules and limits agreed with you, but business supervision is yours: you must review the operation, keep your catalog information correct, and escalate to humans when appropriate. AI replies are not legal, medical, or financial advice. If an end customer directly asks whether they are speaking with an AI, the agent answers truthfully; we do not proactively disclose this by default unless you instruct us to or your market requires it.

6. Payments

Prices, currency, billing cycle, and plan contents are those in your proposal or purchased plan. Third-party charges derived from your operation (for example, WhatsApp Business conversations billed by Meta or telephony minutes) follow those providers' rates, unless agreed otherwise in the proposal.

7. Intellectual property

MiAgentIA's software, dashboards, and materials belong to us or our licensors. Your data, your brands, and the content of your conversations are yours. You grant us a license to process them solely to provide the service to you.

8. Availability

We work to keep the service continuously available, but it also depends on third-party platforms (Meta, AI providers, telephony, and hosting), so we do not guarantee uninterrupted availability. Planned maintenance is announced with reasonable notice.

9. Limitation of liability

To the extent permitted by law, and without prejudice to section 3, MiAgentIA's total liability for claims arising from the service is limited to the amount paid by the client in the three months prior to the event giving rise to the claim. We are not liable for indirect damages, lost profits, regulatory penalties arising from your use of the service, or data loss caused by third parties.

10. Termination

You may terminate the service as agreed in your proposal or plan. Upon termination, we revoke and delete the access tokens to your accounts and, at your request, delete stored data (see the Privacy Policy, data deletion section).

11. Governing law

These terms are governed by the laws of the Republic of El Salvador, without prejudice to protections that apply in the client's country.

12. Contact

MiAgentIA · hola@miagentia.com · www.miagentia.com