Privacy Policy

MiAgentIA ("we") provides AI voice and WhatsApp agents and omnichannel communication dashboards for businesses. At this time, the service is available to businesses in El Salvador and Guatemala. This policy explains what data we collect, how we use it, and your rights. It applies to www.miagentia.com, our dashboards (for example, those hosted on miagentia.com subdomains), and the services we provide to our clients.

1. Data we collect

• Site visitors: contact details you send through forms or by messaging us on WhatsApp (name, phone, email, business), and site usage data through analytics tools.
• Service clients: account and billing details, and the configuration of their AI agents (scripts, schedules, catalogs).
• Connected platform data: when a client connects their accounts (Meta, WhatsApp Business, telephony), we process the data needed to operate the service: messages and conversations with their end customers, contact data from those conversations, posts, and account statistics.

2. Meta platform data

Our dashboards integrate with Meta APIs (Facebook and Instagram) through each client's explicit authorization (OAuth). With that authorization we can receive and send messages for the client's pages and accounts, manage comments, publish content, and read statistics. This data is used exclusively to provide the service to the client who authorized it: we do not sell it, we do not use it for our own advertising, and we do not share it with third parties outside the operation of the service. Access tokens are stored securely server-side, and clients can revoke access at any time (see section 7). We comply with the Meta Platform Terms and Developer Policies.

3. How we use data

• Operating the AI agents: answering messages and calls, qualifying leads, and booking appointments.
• Showing each client's conversations, contacts, and statistics in their dashboard.
• Answering your sales inquiries and scheduling demos.
• Improving the service and meeting legal obligations.

4. Artificial intelligence

To generate automatic replies, conversation messages are processed with AI model providers under service agreements. We do not use our clients' data or their end customers' data to train our own models, and the providers we use do not train their models on this data under their business terms.

5. Who we share data with

Only with the providers we need to operate the service: hosting and database infrastructure, the messaging and social platforms the client connects (such as Meta and WhatsApp Business), AI and telephony providers, and site analytics. Each provider processes data under its own business terms. We do not sell personal data.

6. International transfers

Some of the providers described above may process data in countries other than your own. If your organization requires specific international transfer mechanisms (for example, Standard Contractual Clauses or other equivalent safeguards under the GDPR, LGPD, or other applicable law), we can incorporate them into the Data Processing Agreement described in section 10.

7. Retention and security

We keep data for as long as the service relationship exists or as needed for the purposes described; exact retention periods per data type (for example, call recordings or conversation history) can be agreed in the contract or the Data Processing Agreement. We use encryption in transit (HTTPS), access controls, two-factor authentication via an authenticator app for dashboard access, and secure storage of credentials and tokens. In the event of a security incident affecting personal data, we notify affected clients and, where required by law, the competent authority, within applicable deadlines.

8. Data deletion and access revocation

You can request deletion of your data in two ways:

• By email: write to hola@miagentia.com from the email associated with your account, stating which data you want deleted. We confirm and complete deletion within 30 days at most.
• By revoking access on Meta:if you are a client and connected your accounts, you can remove the app on Facebook (Settings > Business Integrations). Upon revocation we delete the access tokens and stop processing data from those accounts; already stored data is deleted upon request by email.

9. Your rights

Depending on your location and the law that applies to you (for example, the GDPR in the EU/UK, the CCPA/CPRA in California, the LGPD in Brazil, or other local data protection laws), you may have the right to:

• Access: know what data we hold about you.
• Rectification: correct inaccurate or incomplete data.
• Erasure: ask us to delete your data (see section 8).
• Portability: receive your data in a structured format.
• Objection and restriction: object to certain uses or ask us to limit processing.
• Non-discrimination and no sale: we do not sell or share personal data for third-party advertising purposes, and you will not receive unfavorable treatment for exercising these rights.

To exercise any of these rights, email us at hola@miagentia.com. If you contacted us on WhatsApp, you can also ask us there to stop contacting you. If you disagree with our response, you may file a complaint with the data protection authority in your country. If you are an end customer of a business that uses MiAgentIA and you email us directly to know or delete what information we hold about you, we will handle your request and notify the relevant business, without prejudice to that business remaining the primary controller of your data.

10. Enterprise customers and Data Processing Agreement (DPA)

If your organization is evaluating or contracting MiAgentIA to deploy agents that will interact with your own customers, we understand your legal or compliance team may need more than this public policy. Upon request, we can provide a Data Processing Agreement (DPA) defining controller/processor roles, processing instructions, a subprocessor list with advance notice of material changes, international transfer mechanisms, and responses to reasonable security and compliance questionnaires. Email us at hola@miagentia.com to coordinate this.

11. Minors

Our services are aimed at businesses and are not designed for people under 18. We do not knowingly collect data from minors.

12. Changes to this policy

If we change this policy, we will publish the new version on this page with its update date. Significant changes are notified to active clients.

13. Contact

MiAgentIA · hola@miagentia.com · www.miagentia.com